Ts & Cs

Terms & Conditions

Please read the terms written below. By using this site, you indicate that you accept these terms and that you agree to abide by them.


Information About Us

www.madebycoopers.com is a site operated by Made By Coopers Apothecary Ltd (“We”); are a limited company registered in England and Wales under the registration number 10566978.


Product Descriptions

All products are displayed as accurately as possible on this website.  However, due to each product being individually handmade and made from natural ingredients, variations such as slight colour change may occur.


Refund/Exchange Policy

If you wish to cancel an order, please email sales@madebycoopers.com as soon as possible. If your order has already been dispatched, please return unused, in perfect condition and in its original packaging within 21 days. Email sales@madebycoopers.com should you wish to do this, and we will tell you where to send it. Unfortunately postage is non-refundable.

In the unfortunate event that your product arrives damaged, or you have a complaint about your item, please email sales@madebycoopers.com and we will arrange a refund or replacement. It is essential we have proof of purchase and photos of damage to be able to do this.



Dispatch time is 1-3 working days.

All UK orders are sent by MyHermes Courier Services. Upon dispatch, orders will be delivered between 3-5 business days.

International orders are sent by Royal Mail Air Mail. Please note, if custom charges occur the buyer is responsible for the fees.


Reliance On Information Posted & Disclaimer

The materials contained on our site are provided for general information purposes only and do not claim to be or constitute legal or other professional advice and shall not be relied upon as such. We do not accept any responsibility for any loss which may arise from accessing or reliance on the information on this site and to the fullest extent permitted by English law, we exclude all liability for loss or damages direct or indirect arising from use of this site.


Privacy Policy

When Made By Coopers receives any personal information through the “Contact Us” form, we will not use the information for any other purpose except to respond to queries from the customer. Customer information is only gathered when an order is placed and Made By Coopers only uses this information internally in order to make a delivery. After an order is placed, we add your details to our database, and may send the occasional newsletter. We do not store credit or debit card numbers.